Last updated: May 5, 2026
Introduction
This Privacy Policy explains how Discover Avignon (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website at www.discover-avignon.com and use our services.
We are committed to protecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable French data protection law.
Data Controller: Discover Avignon, Avignon, France. Contact: contact@discover-avignon.com
What Data We Collect
Information you provide directly
When you use our contact form or book an experience, we may collect:
- Your name
- Your email address
- Any message content you submit
We do not require account registration to use our website.
Information collected automatically
When you browse our website, we collect certain data automatically through cookies and similar technologies:
- Google Analytics (GA4): Anonymous usage data such as pages visited, session duration, approximate geographic location, device type, and browser. Google Analytics uses cookies to distinguish unique users. We use consent-based analytics, meaning data is only collected after you accept analytics cookies.
- HubSpot: If you interact with our contact form or marketing content, HubSpot may collect your email address, pages viewed, and form submissions.
- Cloudflare: Our hosting provider may process your IP address and basic request data for security and performance purposes.
How We Use Your Data
We use your data to:
- Respond to your enquiries and booking requests
- Improve our website and services based on usage patterns
- Send you information about our experiences, only if you have opted in
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Cookies
Our website uses cookies. When you first visit, a cookie consent banner allows you to accept or reject non-essential cookies. You can change your preferences at any time.
| Cookie type | Purpose | Examples |
|---|---|---|
| Essential | Site functionality and security | Cloudflare, cookie consent preferences |
| Analytics | Understanding how visitors use our site | Google Analytics (GA4) |
| Marketing | Tracking interactions with our content | HubSpot |
Your Rights Under the GDPR
As a resident of the European Union, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your personal data (“right to be forgotten”)
- Restrict processing of your data
- Object to processing based on legitimate interests
- Data portability - receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at contact@discover-avignon.com. We will respond within 30 days.
You also have the right to lodge a complaint with the French data protection authority, the Commission Nationale de l’Informatique et des Libertes (CNIL): www.cnil.fr.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy. Contact form submissions are retained for up to 24 months. Analytics data is retained according to Google’s and HubSpot’s default retention policies.
Data Security
We implement appropriate technical and organisational measures to protect your personal data, including HTTPS encryption, secure hosting via Cloudflare, and access controls.
Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when the policy was last revised.
Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us at:
Email: contact@discover-avignon.com